CHARTER OF CUSTOMERS RIGHTS

Neyzar Qom Cement, adhering to the principles of professional and customer-oriented ethics, maintains its mission of maintaining and enhancing customer satisfaction and exerts every effort to create a spirit of trust, confidence and integrity in the customer’s mind, in this regard and in the direction of Protecting their rights With respect to confidentiality in protecting customer information, it is obliged to respect the following:

• The customer has the right to know the type and price of the company’s products and to receive any advice about them from the company.
• The customer has the right to know about the change in the type and price of the company’s products.
• The customer has the right to receive the necessary information about the products and services at any time.
• The customer has the right to know the quality of the product accurately and to ensure the standard framework of the production process in his or her own way.
• Customer has the right to comment on the products offered to him.
• Customer has the right to criticize or complain about our products.
• The Customer has the right to be informed of the communication channels for comments, suggestions and complaints as well as the process of dealing with them.
• The customer has the right to ask and receive a clear and convincing response as soon as possible.
• The customer has the right to expect the personnel of the company to be treated in a fair, fair and orderly manner.
• The customer has the right to be able to manage all levels of the company.
• The customer has the right to receive the ordered product in the shortest time and with the highest quality.
• The customer has the right to access the organization’s services before, during and after the sale as soon as possible.

CEO
Adel Rouhi